FAQ
Using the app
Section titled “Using the app”Can I change leave types after creation?
Section titled “Can I change leave types after creation?”Yes. Existing approved requests keep their original settings; new requests use the updated configuration. See leave types for which fields affect historical data.
Can I edit a leave request after submitting it?
Section titled “Can I edit a leave request after submitting it?”No. Cancel the request and submit a new one with the correct dates.
Can I book leave for someone else?
Section titled “Can I book leave for someone else?”Only if you’re a manager or admin approving for that member. Open Request leave, use the Booking for selector, and pick the team member. See approving requests.
Can I book half days?
Section titled “Can I book half days?”Yes. On the request form, the start and end units each offer Full day, Morning (AM half day), and Afternoon (PM half day). Half days count as 0.5 of a day.
Why does my request show as 3 days when I booked Monday–Friday?
Section titled “Why does my request show as 3 days when I booked Monday–Friday?”Deckchair only counts working days. The three most likely reasons:
- Your work schedule doesn’t include every day in the range.
- Public holidays in the range are excluded, and you have “public holidays off” enabled.
- Non-deducting leave types don’t show a day count in the balance view.
What’s the difference between “pending” and “available” on my balance?
Section titled “What’s the difference between “pending” and “available” on my balance?”Pending is held-but-not-yet-approved days; available is what’s left after pending is subtracted. Your effective bookable balance is available. See understanding your balance.
Administration
Section titled “Administration”How many admins should we have?
Section titled “How many admins should we have?”At least two. An organization with only one admin is at risk of being locked out if that person leaves or loses access. Any admin can promote another member — see roles & permissions.
Do I need to set up departments?
Section titled “Do I need to set up departments?”Only if you want department-level approvers, coverage limits, or to hide departments from each other. For teams under ~15 people with a single approver, departments are optional. See departments.
How do I handle a member who changes to part-time?
Section titled “How do I handle a member who changes to part-time?”Edit their profile under Settings → Team → Edit member and update their work schedule to the new days. Usually you’ll also prorate their allowance to match.
How do I handle a company-wide shutdown (e.g., between Christmas and New Year)?
Section titled “How do I handle a company-wide shutdown (e.g., between Christmas and New Year)?”Deckchair’s public holiday list is auto-synced by country and can’t currently be edited, so you can’t add a custom “company closed” holiday that skips balance deduction. The practical options today:
- Add the dates as a locked date. Members still need to book leave over the closure, but the locked days don’t deduct from their balance — same treatment as a public holiday for members with “public holidays off” enabled. The wallchart will also show the range as locked.
- Ask members not to book on those dates and rely on the norm.
Custom admin-defined holidays that behave exactly like synced holidays (no booking required at all) are on the roadmap.
What happens when someone leaves the company?
Section titled “What happens when someone leaves the company?”Deactivate them — don’t delete. Deactivation preserves their leave history, stops them counting toward billing, and prevents sign-in. See managing members.
Can different members have different leave years?
Section titled “Can different members have different leave years?”Yes. Each member can override the organization’s default leave year start — useful for anniversary-based leave. The carryover cap is still org-wide. See leave year & carryover.
Can members in different countries have different public holidays?
Section titled “Can members in different countries have different public holidays?”Not currently. The organization has a single holiday list. If you operate in multiple countries, either turn off “public holidays off” and let members book leave over local holidays themselves, or run separate Deckchair organizations per country.
Integrations & exports
Section titled “Integrations & exports”Does Deckchair integrate with Google Calendar or Outlook?
Section titled “Does Deckchair integrate with Google Calendar or Outlook?”Yes — via iCal/webcal feeds. Each member has four feeds (personal, approvals, department, company) available from the avatar menu on the web (Calendar feeds) or Preferences → Calendar feeds in the mobile app. Paste the URL into Google Calendar, Apple Calendar, or Outlook and the feed refreshes in the background. See calendar feeds.
Is there a Slack integration?
Section titled “Is there a Slack integration?”Not at the moment.
Is there a mobile app?
Section titled “Is there a mobile app?”A mobile app exists but is currently minimal — the web app is the primary interface and is fully responsive on mobile browsers.
Can I export leave data?
Section titled “Can I export leave data?”CSV exports of leave history are planned. For now, ask your admin to pull data from the database if you need a bulk export for reporting.
Security & data
Section titled “Security & data”How do you authenticate users?
Section titled “How do you authenticate users?”Email + password, with optional passkey (WebAuthn) support. Passwords are hashed and salted; we never store them in plain text. See notifications & preferences for setting up a passkey.
Do you support SSO/SAML?
Section titled “Do you support SSO/SAML?”SSO is on the roadmap but not yet generally available. Contact support if you need it.
Where is our data stored?
Section titled “Where is our data stored?”In a managed PostgreSQL database hosted in the EU. Backups are taken nightly and retained for 30 days.
What happens to our data if we cancel?
Section titled “What happens to our data if we cancel?”After cancellation the organization is read-only for 30 days, then permanently deleted. See billing & plans.
Something’s broken
Section titled “Something’s broken”I didn’t get a notification I was expecting
Section titled “I didn’t get a notification I was expecting”Check Preferences — the specific notification may be turned off. Also check your spam folder; emails come from @deckchair.app.
My invitation link expired
Section titled “My invitation link expired”Invitations expire after 7 days. Ask an admin in your organization to remove and re-invite you.
An admin account is locked out
Section titled “An admin account is locked out”If the only admin has lost access to their email or password, contact support with verification — we can help recover access. If other admins are available, they can invite a replacement.
Something else
Section titled “Something else”Reach out to your organization admin first — they can see things you can’t (other members’ settings, billing, the holiday list). If they can’t help, contact Deckchair support.